Orders are typically processed within 3–5 business days. Shipping times vary depending on your location and the shipping method selected at checkout. You’ll receive tracking information as soon as your order is on its way.

Shipping is free for US orders over $150. Shipping costs are calculated at checkout based on the weight of your order and your location.

Yes! International shipping is available. Please note that additional customs fees or duties may apply and are the responsibility of the customer.

Due to the nature of handmade and custom art materials, all sales are final. If your order arrives damaged or incorrect, please reach out within 7 days and we’ll make it right.

Yes! Local pickup at my Minneapolis studio is available. Please send a message through the contact form and we’ll be in touch to arrange a time.

Not necessarily. The birchwood mosaic frames are designed for indoor use. Sealing isn’t required but can provide extra protection. If you’d like to seal the wood, use Minwax Sealant or a mixture of Weldbond and water (1 part Weldbond to 4 parts water).

No. Frames are sold as substrates only unless you’re purchasing a full kit or additional supplies.

Yes! All frames include hanging hardware. 

Yes! This special MDF has zero absorption and is the same material my manufacturer uses for custom signage in tropical outdoor environments with heavy rainfall. It’s an excellent exterior option.

Absolutely! Sharra’s mosaic frames are designed to support working mosaic artists who want to create and sell their own original mosaics.

Yes! These frames make excellent substrates for mosaic classes and teaching.

I work with a wide range of materials, including glass tile, china, beads, rhinestones, vintage jewelry, smalti, and found treasures. I have a handy guide where you can review and find links to purchase all my favorite supplies here!

A great place to begin is with my membership community. This is the one place where you can get personal feedback from me and guidance on how to start your first project!

Yes! Please reach out if you have a magazine, podcast, blog, event or community who would like to learn about Mosaics. Please reach out via my contact page with details about your request and I’ll respond as soon as I can.

Thank you so much for your interest in a custom piece! At this time, I’m not taking commissions. If you’d like to be among the first to see new originals when they become available, I recommend joining my VIP Collectors list, that way you’ll never miss when my new mosaic originals are added to the shop.

I would love to connect about your event! Please reach out to me with your budget and details at [email protected] to see if we are a good match.

Course login site is at sharrasmosaicsecrets.com, use the same email and password you registered with. If you have trouble, send us a message and we’ll help you get back in.

Absolutely!  You can learn more on the Mosaic Design School page and on the Mosaic Design School terms & conditions page.

Yes, here are all the membership terms & conditions for your membership consideration.

The Mosaic Membership is designed to be a supportive learning community where members can share their artwork, works in progress, creative discoveries, questions, challenges, and experiences as mosaic artists.

Our goal is to create a welcoming environment where artists of all skill levels can learn, share, experiment, and grow together in a spirit of generosity, respect, and creativity.

Members Are Welcome To:

• Share your mosaic work and works-in-progress
• Ask questions about techniques, materials, and processes
• Offer constructive feedback when requested with constructive feedback related to creative growth
• Celebrate others’ achievements and progress
• Keep discussions focused on mosaic art and related creative topics
• Use clear, descriptive titles for your posts
• Credit other artists when sharing inspiration or adaptations

Please Don’t:

• Share political content or political commentary
• Engage in personal attacks or hostile behavior
• Share content unrelated to mosaic art and the creative process
• Post about controversial social issues
• Use discriminatory language or hate speech
• Share others’ work without permission
• Engage in bullying, harassment, or intimidating behavior
• Post sexually explicit or graphic content
• Share paid membership content outside the membership community

Discussion Group Etiquette

1. Stay On Topic
   • Keep conversations relevant to the specific discussion group’s theme
   • Start new threads for new topics rather than hijacking existing ones
   • Use appropriate groups for different types of content (e.g., technical questions, work sharing)
2. Be Respectful
   • Treat all members with courtesy and respect
   • Acknowledge that members have different skill levels
   • Disagree respectfully when differences arise
   • Remember, there are many valid approaches to mosaic art
3. Provide Constructive Feedback
   • Only offer critique when it’s requested
   • Frame feedback positively and supportively
   • Focus on specific, actionable suggestions
   • Acknowledge what works as well as what could be improved
4. Quality Contributions
   • Take time to write clear, thoughtful posts
   • Include relevant details when asking questions
   • Share the context or process behind your work
   • Use clear images when sharing visual content
5. Moderation
   1. Moderators may remove content that violates these guidelines
   2. Repeated violations may result in temporary or permanent suspension
   3. Members can report inappropriate content to moderators

Promotion, Sales & Solicitation Policy

To maintain a positive and non-commercial learning environment, members may NOT use the membership community, events, activity feed, discussion groups, private messages, member directory, or any other membership spaces to promote, market, test, develop, or generate sales for products, services, businesses, classes, memberships, workshops, coaching programs, or outside commercial ventures without prior written approval from Sharra Frank.  If you are interested in collaboration, please reach out to us via the support form at the top of the page.

This includes, but is not limited to:

• Promoting products or services that you manufacture, sell, or intend to sell.
• Using the community to gauge interest in potential products, programs, services, or business ideas for your business.
• Soliciting feedback for product development, market research, or commercial purposes.
• Sharing products, services, classes, workshops, memberships, or events with the intent to generate leads, customers, partnerships, referrals, or sales.
• Directing members to websites, online stores, social media accounts, newsletters, memberships, courses, or other sales channels related to your business.
• Recruiting members into other communities, memberships, coaching programs, classes, events, or commercial ventures.
• Sending unsolicited direct messages to members for networking, promotional, marketing, or sales purposes.
• Copying, reproducing, distributing, teaching, licensing, reselling, or republishing membership content without prior written permission.
• Using membership access to duplicate, imitate, or commercially exploit Sharra Frank’s proprietary products, educational offerings, frame concepts, kit concepts, membership structure, or business model.

The determining factor is intent. Members are welcome to participate as artists and learners, but membership spaces may not be used as a platform to support, validate, promote, market, or grow a competing or unrelated commercial business.

Exceptions may be made for collaborations, partnerships, guest experts, or other activities expressly approved by Sharra Frank in advance.

Content Removal

We reserve the right to remove content that:

• Violates these community guidelines
• Is illegal or promotes illegal activities
• Contains hate speech or discriminatory content
• Includes excessive self-promotion or spam
• Is deliberately disruptive to the community

Report Violations

If you see content that violates these guidelines:

1. Use the report function to alert moderators
2. Don’t engage with problematic content
3. Allow moderators to handle the situation

Community Guideline Enforcement

To ensure a fair, respectful, and supportive environment for all members, violations of these guidelines will be addressed through the following process:

1. First Violation
   1. A written warning will be issued outlining the guideline violation and expectations moving forward. The content may be removed, and the member may be asked to cease the activity immediately.
2. Second Violation
   1. Membership will be terminated immediately. The member’s access to all membership content, events, community spaces, and benefits will be revoked.

*No refund, partial refund, credit, or prorated reimbursement will be provided.

Immediate Removal

Sharra Frank reserves the right to immediately terminate membership without prior warning for serious violations, including but not limited to:

• Unauthorized sharing or distribution of paid membership content.

• Intellectual property infringement or misappropriation.

• Member solicitation or commercial exploitation of the community.

• Harassment, bullying, discriminatory conduct, or behavior harmful to the community.

• Attempts to circumvent these guidelines or enforcement actions.

All moderation and membership termination decisions are made at the sole discretion of Sharra Frank and her team.

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By participating in the membership, members agree to abide by these guidelines and support the community’s educational, collaborative, and non-commercial purpose.

These guidelines may be updated periodically to better serve our community. Members will be notified of significant changes.

Yes, by registering for the Mosaic Design School upgrade, you understand that you must maintain your current Mosaic Membership subscription in order to have continued access to Mosaic Design School throughout the program,
which concludes on December 16th, 2026.