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Minneapolis In-Studio Classes

Waterbury Building, Steller Handcrafted Goods
1121 Jackson St NE, Suite 143, Minneapolis, MN 55413

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FAQs

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sharra frank orders and shipping
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sharra frank orders and shipping

When can I expect to receive my package?


Orders are typically processed within 3–5 business days. Shipping times vary depending on your location and the shipping method selected at checkout. You’ll receive tracking information as soon as your order is on its way.

How much does shipping cost?

Shipping is free for US orders over $150. Shipping costs are calculated at checkout based on the weight of your order and your location.

Do you ship internationally?

Yes! International shipping is available. Please note that additional customs fees or duties may apply and are the responsibility of the customer.

Do you offer refunds, returns or exchanges?

Due to the nature of handmade and custom art materials, all sales are final. If your order arrives damaged or incorrect, please reach out within 7 days and we’ll make it right.

I’m local, can I come pick up my order at your studio?

Yes! Local pickup at my Minneapolis studio is available. Select “Local Pickup” at checkout, and you’ll be contacted to arrange a time.

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Do I need to seal the frame?

Not necessarily. The birchwood mosaic frames are designed for indoor use. Sealing isn’t required but can provide extra protection. If you’d like to seal the wood, use Minwax Sealant or a mixture of Weldbond and water (1 part Weldbond to 4 parts water).

Do mosaic materials come with the frame?

No. Frames are sold as substrates only unless you’re purchasing a full kit or additional supplies.

Does the frame hang on the wall?

Yes! All frames include hanging hardware. Exterior frames also come with two hardware systems: a wall hanger and two U-clips for mounting on ½” rebar garden stakes.

Is the Exterior-Grade MDF really waterproof and safe for outside?

Yes! This special MDF has zero absorption and is the same material my manufacturer uses for custom signage in tropical outdoor environments with heavy rainfall. It’s an excellent exterior option.

Can I create a mosaic with this frame and then sell the mosaic?

Absolutely! Sharra’s Shapes are designed to support working mosaic artists who want to create and sell their own original mosaics.

Can I purchase Sharra’s Shapes to use in mosaic classes?

Yes! These frames make excellent substrates for mosaic classes and teaching.

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What supplies do you use?

I work with a wide range of materials, including glass tile, china, beads, rhinestones, vintage jewelry, smalti, and found treasures. I have a handy guide where you can review and find links to purchase all my favorite supplies here!

I’m a beginner with mosaics. Where should I start?

A great place to begin is with my membership community. This is the one place where you can get personal feedback from me and guidance on how to start your first project!

sharra frank general questions

Can I interview you?

Yes! Please reach out if you have a magazine, podcast, blog, event or community who would like to learn about Mosaics. Please reach out via my contact page with details about your request and I’ll respond as soon as I can.

I’d love to commission an original. Are you available?

Thank you so much for your interest in a custom piece! At this time, I’m not taking commissions. If you’d like to be among the first to see new originals when they become available, I recommend joining my VIP Collectors list, that way you’ll never miss when my new mosaic originals are added to the shop.

Are you available to teach/speak at my event?

I would love to connect about your event! Please reach out to me with your budget and details at [email protected] to see if we are a good match.

I enrolled in a course. How do I log in?

You can log in to your course by clicking “Log In” at the top of the website. Use the same email and password you registered with. If you have trouble, send us a message and we’ll help you get back in.